Documents

Find publications from Hertfordshire and West Essex Integrated Care System and Integrated Care Board.

Popular documents

Hertfordshire and West Essex Integrated Care Strategy Complaints, Concerns and Patient Feedback Policy Working in partnership with people and communities NHS Hertfordshire and West Essex Integrated Care Board Constitution

Showing 4 Documents filtered by Quality and patient experience Reset filters

Sort by

Complaints, Concerns and Patient Feedback Policy

This policy outlines the process for handling complaints generated by patients or their representatives and sets out clear guidelines for staff, managers and complainants around how complaints will be managed.

This item has been tagged with the following terms:
Quality and patient experience
Hertfordshire and West Essex ICS Quality Strategy

The Hertfordshire and West Essex Integrated Care System Quality Strategy outlines a comprehensive approach to improving healthcare quality and patient outcomes from 2023 to 2026.

This item has been tagged with the following terms:
Quality and patient experience
Patient complaints reports

The publication of the Complaints Annual Report is a requirement under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The regulations prescribe that each responsible body must prepare an annual report for each year.

This item has been tagged with the following terms:
Quality and patient experience
Patient Safety Incident Response Framework (PSIRF) Policy

This policy describes and defines the responsibility of NHS Hertfordshire and West Essex Integrated Care Board, known thereafter as the ICB, when providing oversight to organisations who have transitioned to the Patient Safety Incident Response Framework (PSIRF). Additionally, the policy outlines how the ICB will support cross system learning responses.

This item has been tagged with the following terms:
Quality and patient experience

Cookie settings

Popular documents

Complaints, Concerns and Patient Feedback Policy

Hertfordshire and West Essex ICS Quality Strategy

Patient complaints reports

Patient Safety Incident Response Framework (PSIRF) Policy