Patient experience and making a complaint
It is important to share your views and experiences of local NHS services. Your feedback helps us to improve our services and resolve any issues.
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Contacting your local NHS service with a concern or complaint
Where you are unhappy with your care or a service, we want to work with you to resolve any problems you may experience. -
Neonatal and maternity services – addressing concerns
Hertfordshire and West Essex ICB is committed to learn and do all we can to help keep babies safe in the care of hospitals in our area. Patients and their families should know where to go if they have concerns. -
Help and support with making your complaint
If you need support the NHS Complaints Advocacy service for your area offers free, independent, and confidential support about raising concerns and sharing feedback about care provided by the NHS. -
Contact the patient experience team
The Hertfordshire and West Essex Integrated Care Board (ICB) patient experience team is here to answer any questions, pass on feedback, or handle any complaints that you may have about the ICB or a local NHS service. -
What to do if you are unable to resolve your complaint
If you are unable to resolve your complaint with the local NHS you can contact the Parliamentary and Health Service Ombudsman (PHSO). -
Patient complaints reports
The publication of the Complaints Annual Report is a requirement under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The regulations prescribe that each responsible body must prepare an annual report for each year.